Our regular operating office hours on the Boston campus are Monday-Friday, 8:30 a.m. to 4:30 p.m. General inquiries 4:30 p.m. to 5:00 p.m. To make a virtual appointment with our office, please visit the Student Services Portal or check our Support and Services page for additional information.

Effective Fall 2023, Northeastern University has implemented a new policy regarding late fees. Learn more about this policy.

Information for students and parents with Federal Direct student loans

The August 24, 2022 announcement from the Biden administration and Department of Education (ED) regarding targeted student loan debt cancellation is important for any student who borrowed Federal Student Loans. ED clarified eligible loans include Federal Direct Unsubsidized/Subsidized Student Loans, Graduate Direct Unsubsidized Loans, Graduate and Parent PLUS disbursed before June 30, 2022.

Please contact your Federal Loan Servicer as soon as possible to review your options and next steps to process your loan debt cancellation. You will work with your Federal Loan Servicer and not Northeastern University during this process.

For more information on your Federal Loan Servicer.

For more information on Federal Student Loan debt relief.

and this press release from ED.