Effective Summer 2026, the summer billing process has been updated. Read more about mandatory fees charged during summer and explore frequently asked questions in the SFS knowledge base.

In Observance of Juneteenth, Student Financial Services will be closed on Friday, June 19th. Regular hours will resume on Monday, June 22nd.

Billing & Payments

As outlined in the Student Financial Responsibility Agreement (SFRA), student account balances that remain unpaid will be placed initially with ECSI, Northeastern’s  pre-collections partner. If a student account balance remains unpaid, the past due student account balance account will then be placed with a collections agency (Reliant or Radius).

Partners

ECSI

ECSI is a third party that provides billing and payment processing services for Northeastern University to assist students in resolving past due account balances.

  • Students with past due balances over 90 days will be assigned to ECSI, where they will have the option to create a payment plan or make a one-time payment to bring their account current.
  • If your account has been assigned to ECSI, they will notify you directly by phone, text message, email, or letter.
  • ECSI is not a collections agency. No additional fees will be applied to your student account, and there will not be a negative impact on your credit score.
  • You must contact ECSI to resolve your past due balance.
  • Your past due balance must be resolved in full in order to register for future academic terms and prevent advancing into a collections cycle.

For additional information on payment options or to make a payment, contact ECSI.

ECSI Office Hours:
Monday–Friday, 7:30 a.m.–8:00 p.m. ET
844.454.6100

You can make a payment online at recoveryselect.com by direct debit from your checking/savings account or by debit card. If you’re logging in for the first time or making a guest payment, your ECSI Account Number may be required to complete the process.

Reliant Capital Solutions

Reliant is a debt collections partner of Northeastern University that works with students to resolve their past due balance. A student account with a past due balance that has not been resolved will be assigned to a collections partner.

  • If your account has been transferred to Reliant, collection fees will be added to a student’s past due balance and there may be a negative impact on the student’s credit scores.
  • Northeastern does not negotiate collections fees.
  • If your account has been transferred to Reliant, they will notify you directly by phone or letter.
  • You must contact Reliant to resolve your past due balance (including collections fees). You cannot make payments directly through Northeastern.
  • Your past due balance must be resolved in full in order to have a financial hold removed, register for future academic terms, and prevent additional collections activity.

If you have questions regarding the charges reflected on your student account, contact Reliant:

reliantcapitalsolutions.com/contact-us/
866.837.5096

Reliant Office Hours
Monday–Thursday, 8 a.m.–7 p.m. ET
Friday, 8 a.m.–5 p.m. ET

Radius Global Solutions

Radius is a debt collections partner of Northeastern University that works with students to resolve their past due balance. A student account with a past due balance that has not been resolved will be assigned to a collections partner.

  • If your account has been transferred to Radius, collection fees will be added to a student’s past due balance and there may be a negative impact on the student’s credit scores.
  • Northeastern does not negotiate collections fees.
  • If your account has been transferred to Radius, they will notify you directly by phone or letter.
  • You must contact Radius to resolve your past due balance (including collections fees). You cannot make payments directly through Northeastern.
  • Your past due balance must be resolved in full in order to have a financial hold removed and register for future academic terms.

If you have questions regarding the charges reflected on your student account, contact Radius:

Payment Portal: https://www.evokepay.com/windham/login
855.753.1581
[email protected]