In observance of the Thanksgiving holiday, Student Financial Services will have adjusted hours: Wednesday, November 24: 8:30 a.m.–3:00 p.m. The office will be closed on Thursday, November 25 and Friday, November 26.

Regular office hours will resume on Monday, November 29.

Our regular operating office hours on the Boston campus are Monday: 8:30 a.m. to 7:00 p.m. and Tuesday through Friday: 8:30 am. – 5:00 p.m. To make an appointment with our office please visit the Student Services Portal or check our Support and Services page for additional information.

Please note that due to postal delays and current volume, the processing of mailed payments may be delayed. If you have mailed in a payment to the university, please continue to monitor your myNortheastern portal for updates.

For additional information about how Northeastern is addressing COVID-19, please visit this site.

Policies & Procedures

Leaves of Absence and Withdrawal

Students who need to withdraw or take a leave of absence from the university may do so for academic, discipline, personal, or medical reasons. If you are receiving federal financial aid and withdraw or take a leave of absence from the university, you may be subject to the federal Return of Title IV Aid and state financial aid return policies. Students must notify Student Financial Services about any change in planned period of enrollment, whether due to withdrawal from a class, a leave of absence, a change in co-op or academic division, or withdrawal from the university.

Non-attendance does not constitute official withdrawal. If a student who began attendance and did not officially withdraw fails to earn a passing grade in at least one course over an entire term, the university must assume that the student has unofficially withdrawn. For this purpose, non-passing grades are defined as W, NE, *, IP, L, or I. Unofficial withdrawals will be determined within 90 days of the end of the term. Federal financial aid recipients will have their awards reviewed and recalculated, causing a reduction in aid awarded.

Remember that if you are not enrolled at least half-time for more than six months, your student loans will go into repayment.

Tuition Refund Guidelines

The tuition refund for students who withdraw or take a leave of absence on or after the first day of classes is calculated in accordance with the university’s withdrawal refund policy.

Students who have been granted a medical or emergency leave of absence due to extenuating circumstances may submit a Leave of Absence Refund Appeal Form for financial consideration. If the appeal is approved, please note that housing and other fees will not be included in the appeal decision; refer to the Residence Hall and Dining License Agreement. Please only complete the Leave of Absence Refund Appeal Form if you have been approved for a medical or emergency leave of absence.

Please note that any outstanding balance (including unpaid balances) for the academic term in which the leave is taken are still due to the university.

Federal Return to Title IV Aid Overview

The Office of Student Financial Services is required by federal statute to recalculate federal financial aid eligibility for students who withdraw, drop out, are dismissed, or take a leave of absence prior to completing 60% of a term. The student’s eligibility for the funds received from federal Title IV financial aid programs must be recalculated in these situations. Recalculation is based on the percentage of earned aid using the following Federal Return of Title IV funds formula.

Percentage of Earned Aid

The number of days of the term completed up to the withdrawal date divided by the total days in the term. For unofficial withdrawals, the withdrawal date used for aid recalculation is the midpoint of the term. Any break of five days or more is not counted as part of the days in the term.

Funds are returned to the appropriate federal program based on the percentage of unearned aid using the following formula:

Aid to be Returned = (100% of the aid that could be disbursed minus the percentage of earned aid) multiplied by the total amount of aid that could have been disbursed during the term.

If a student earned less aid than was disbursed, the institution is required to return a portion of the funds that have been received by the student. Keep in mind that when Title IV funds are returned, the student may owe a balance to the institution. If a student earned more aid than was disbursed, the institution would owe the student a post-withdrawal disbursement which must be paid within 120 days of the student’s withdrawal.