Our regular operating office hours on the Boston campus are Monday-Friday 8:30 a.m. to 5:00 p.m. General inquiries 5:00 p.m. to 7:00 p.m. on Mondays. To make an appointment with our office please visit the Student Services Portal or check our Support and Services page for additional information.

Support and Services

Student Financial Services remains committed to partnering with students, families, and our community to support a successful reentry to campus. As we welcome guests back to our office on a limited basis, it is important to recognize our shared responsibility and respect for our community’s health and safety. This page contains the latest information and updates about our new and expanded virtual service offerings, answers to frequently asked questions, helpful resources, and available contact information.

Hours of Operation and Services

Visiting Our Office

Our regular operating office hours on the Boston campus are Monday-Friday 8:30 a.m. to 5:00 p.m. General inquiries 5:00 p.m. to 7:00 p.m. on Mondays. Below are the in-person services currently available at our office:

  • Endorsement for loan checks.
  • Endorsement for scholarship checks.
  • Completion of documents that require university seals.

If the service you seek requires a visit to our office, please keep in mind:

  • There will be no waiting space in our lobby, so please limit parties to one person.
  • Please have your payment method, completed documents (if applicable), and NU ID ready to allow for prompt processing.
  • Follow floor markings to maintain social distancing between the front desk and other patrons.

Remote Services for Current Students

For questions about payment options, billing, payment concerns, or adjustments to your student account, many answers to your questions may be found in our Billing FAQ.

Our office also has a dedicated team of representatives available by phone at 617.373.2270, Monday through Friday from 8:30 a.m. to 5 p.m. Students and families can also connect with our student accounts team by email at [email protected].

If students would prefer to establish an appointment to discuss their account, please click here. Please note that a Northeastern login is required.

For questions about undergraduate financial aid, including the status of the award package, appeals for additional funding, accepting an award, or aid adjustments or cancellations, many answers to your questions may be found on our website.

Please note that to best serve you and your family we have moved to a team approach for financial aid counseling. If you would like to connect with our financial aid team, please email [email protected] and we will be happy to assist you.

Our office also has a dedicated team of representatives available by phone at 617.373.3190, Monday through Friday from 8:30 a.m. to 5 p.m.

If students would prefer to establish an appointment to discuss their account, please click here. Please note that a Northeastern login is required.

For questions about financial aid for graduate, ABSN, and College of Professional Studies Programs, including the status of the award package, appeals for additional funding, accepting an award, or aid adjustments or cancellations, many answers to your questions may be found on our website.

Our office has a dedicated team of representatives available by phone at 617.373.5899, Monday through Friday from 8:30 a.m. to 5 p.m. Students and families can also connect with our financial aid team by email at [email protected].

If students would prefer to establish an appointment to discuss their account, please visit the Student Services Portal. Please note that a Northeastern login is required.

For questions about financial aid for students in the School of Law, including the status of the award package, appeals for additional funding, accepting an award, or aid adjustments or cancellations, many answers to your questions may be found on the School of Law Financial Aid website.

Our office has a dedicated team of representatives available by phone at 617.373.4620, Monday through Friday from 8:30 a.m. to 5 p.m. Students and families can also connect with our financial aid team by email at [email protected].

If students would prefer to establish an appointment to discuss their account, please click here. Please note that a Northeastern login is required.

If you have questions about your I-9 Form, Federal Work-Study or general campus employment opportunities, or searching for student employment opportunities, please email [email protected].

 

For questions about your VA education benefits, the Yellow Ribbon Program, and other military and veteran support, please contact [email protected] or visit their website.

If students would prefer to establish an appointment with a member of CAVS, please click here. Please note that a Northeastern login is required.

Resources and Links

Marino Center Recreation Fee Request Form

Student Refund Requests/Funds for Off-Campus Housing

Accepted Payment Options

Enrollment Verification Requests (for Loans or Health Insurance)

I Am Here (Attendance Verification)

Questions about health insurance waiver? Please email [email protected] or visit the NUSHP website.

Announcements

Financial Aid Awards

Financial aid awards for students in all programs are actively being prepared, provided the financial aid application process and all required documents have been completed. You may track the progress of your financial aid award on your Student Hubl, as well as document status. Once your financial aid award is available, you will be notified via your Northeastern email.

Payment Processing

Due to postal delays and current volume, the processing of mailed payments may be delayed. Please note that due to peak processing times, we cannot individually confirm receipt of payments or checks. We are working to process payments as quickly as possible. If you have mailed in a payment to the university, please continue to monitor your Student Hub for updates.

Additional information regarding payments is also available on our Billing FAQ.