Student Financial Services has made some important changes to our e-mail communication practices. Our office has implemented the new, user-friendly Student Financial Services Inquiry Form, and is now available in the self-service portal. Read more about this transition and what it means for you.

Effective Fall 2023, Northeastern University has implemented a new policy regarding late fees. Learn more about this policy.

As of February 28, 2024, 1098-T statements for the 2023 tax year are available to current eligible students in the student hub. Learn more about how to access your 1098-T.

Support and Services

Student Financial Services remains committed to partnering with students, families, and our community to support a successful Northeastern experience. This page contains the latest information and updates about our service offerings and available resources including our enhanced self-service capabilities available 24/7 on the SFS service portal. Here you can find answers to frequently asked questions, access important tools and resources, and submit requests for frequently needed services. Our service catalog is constantly expanding so please check back frequently for updates.

Hours of Operation and Services

Visiting Our Office

We welcome walk-ins at our main Boston campus on Monday-Friday from 8:30 a.m. to 4:30 p.m. General inquiries can be serviced at the front desk from 4:30 p.m. to 5:00 p.m. Please have your NUID available upon check-in.

Remote Services for Current Students

For questions about payment options, billing, payment concerns, or adjustments to your student account, many answers to your questions may be found in the SFS service portal.

Our office also has a dedicated team of representatives available by phone at 617.373.2270, Monday through Friday from 8:30 a.m. to 5 p.m.

If students would prefer to establish an appointment to discuss their account, please click here. Please note that a Northeastern login is required.

For questions about undergraduate financial aid, including the status of the award package, appeals for additional funding, accepting an award, or aid adjustments or cancellations, many answers to your questions may be found in the Financial Aid section of our SFS knowledgebase available on the SFS service portal.

Our office also has a dedicated team of representatives available by phone at 617.373.3190, Monday through Friday from 8:30 a.m. to 5 p.m.

If students would prefer to establish an appointment to discuss their account, please click here. Please note that a Northeastern login is required.

For questions about financial aid for graduate, ABSN, and College of Professional Studies Programs, including the status of the award package, appeals for additional funding, accepting an award, or aid adjustments or cancellations, many answers to your questions may be found on the SFS service portal.

Our office has a dedicated team of representatives available by phone at 617.373.5899, Monday through Friday from 8:30 a.m. to 5 p.m.

If students would prefer to establish an appointment to discuss their account, please visit the Student Services Portal. Please note that a Northeastern login is required.

For questions about financial aid for students in the School of Law, including the status of the award package, appeals for additional funding, accepting an award, or aid adjustments or cancellations, many answers to your questions may be found on the School of Law Financial Aid website or through the SFS service portal.

Our office has a dedicated team of representatives available by phone at 617.373.4620, Monday through Friday from 8:30 a.m. to 5 p.m. 

If students would prefer to establish an appointment to discuss their account, please click here. Please note that a Northeastern login is required.

If you have questions about your I-9 Form, federal work-study or general campus employment opportunities, or searching for student employment opportunities, please review the FAQs available on the SFS Service Portal or visit the Office of Student Employment, Graduate Assistantships and Fellowships website.

For questions about your VA education benefits, the Yellow Ribbon Program, and other military and veteran support, please contact the Dolce Center for the Advancement of Veterans and Servicemembers or visit their website.

If students would prefer to establish an appointment with a member of CAVS, please click here. Please note that a Northeastern login is required.