Based on the guidance of public health officials and the state government, the Office of Student Financial Services will be temporarily suspending in-person office hours beginning March 18, 2020. We remain committed to supporting you and your family during this time and encourage you to contact our office over the phone or email for assistance.

Information regarding spring semester room and board credit adjustments is available on our website. For additional information about how Northeastern is addressing the COVID-19 outbreak, please visit this site.

Policies & Procedures

Billing Policies

Information regarding billing discrepancies, late fees, course overloads and reduced loads, and anticipated credits.

Student Refund Requests

If your financial aid and loan funds total an amount that is greater than billed costs, after all university charges have been paid you will be able to access the remaining credit balance in a student refund request.

Changes in Financial Circumstances

We welcome the opportunity to discuss a substantial change in your family’s status since filing the FAFSA and CSS Profile.

Refunds from Credit Balances & Withdrawals

If you have a credit balance due to an overage on your student account, you may request the funds to be refunded to you. Refunds due to a withdrawal are granted based on the date of the official withdrawal as processed by the Office of the Registrar.

Rights & Responsibilities

Federal, state, and institutional resources form a partnership with your own commitment to meet your educational costs. As a student financial aid recipient and partner in this relationship you have a number of responsibilities and rights.

Satisfactory Academic Progress

The measure of progress toward the completion of a course of study according to the standards of Northeastern University and required Federal regulations.

Code of Conduct

The Office of Student Financial Services works to ensure its employees adhere to the highest ethical behavior and professional practices.

Tax Credits and Deductions

There are a number of tax advantages related to educational expenses.

Title IV Credit Authorizations

You have a Title IV credit balance if your federal financial aid exceeds your charges for tuition, fees, and university housing and meal plans for a term.

Withdrawal/Leave of Absence

If you are receiving federal financial aid and withdraw or take a leave of absence from the university, you may be subject to the federal Return of Title IV Aid and state financial aid return policies.

Important note: Student Financial Services routinely sends important communications to students at their Northeastern University email account. It is expected that students will check their email frequently and that dependent students will share important financial aid information with their parent(s).