Beginning August 24, our office on the Boston campus will be open from 8:30 a.m. to 4:30 p.m. For the safety and health of our students and staff, we cannot allow more than 6 students in the lobby at one time. For more information about visiting our office and remote services offered by SFS, please visit our Support and Services page.

Please note that due to postal delays and current volume, the processing of mailed payments may be delayed. If you have mailed in a payment to the university, please continue to monitor your myNortheastern portal for updates.

For additional information about how Northeastern is addressing the COVID-19 outbreak, please visit this site.

Policies & Procedures

Billing Policies

Information regarding billing discrepancies, late fees, course overloads and reduced loads, and anticipated credits. Learn more.

Changes in Financial Circumstances

We welcome the opportunity to discuss a substantial change in your family’s status since filing the FAFSA and CSS Profile. Learn more.

Code of Conduct

The Office of Student Financial Services works to ensure its employees adhere to the highest ethical behavior and professional practices. Learn more.

Refunds from Credit Balances & Withdrawals

If you have a credit balance due to an overage on your student account, you may request the funds to be refunded to you. Refunds due to a withdrawal are granted based on the date of the official withdrawal as processed by the Office of the Registrar. Learn more.

Rights & Responsibilities

Federal, state, and institutional resources form a partnership with your own commitment to meet your educational costs. As a student financial aid recipient and partner in this relationship you have a number of responsibilities and rights. Learn more.

Satisfactory Academic Progress

The measure of progress toward the completion of a course of study according to the standards of Northeastern University and required Federal regulations. Learn more.

Student Refund Requests

If your financial aid and loan funds total an amount that is greater than billed costs, after all university charges have been paid you will be able to access the remaining credit balance in a student refund request. Learn more.

Tax Credits and Deductions

There are a number of tax advantages related to educational expenses. Learn more.

Title IV Credit Authorizations

You have a Title IV credit balance if your federal financial aid exceeds your charges for tuition, fees, and university housing and meal plans for a term. Learn more.

Withdrawal/Leave of Absence

If you are receiving federal financial aid and withdraw or take a leave of absence from the university, you may be subject to the federal Return of Title IV Aid and state financial aid return policies. Learn more.

Important note: Student Financial Services routinely sends important communications to students at their Northeastern University email account. It is expected that students will check their email frequently and that dependent students will share important financial aid information with their parent(s).