In observance of the Thanksgiving holiday, Student Financial Services will have adjusted hours: Wednesday, November 24: 8:30 a.m.–3:00 p.m. The office will be closed on Thursday, November 25 and Friday, November 26.

Regular office hours will resume on Monday, November 29.

Our regular operating office hours on the Boston campus are Monday: 8:30 a.m. to 7:00 p.m. and Tuesday through Friday: 8:30 am. – 5:00 p.m. To make an appointment with our office please visit the Student Services Portal or check our Support and Services page for additional information.

Please note that due to postal delays and current volume, the processing of mailed payments may be delayed. If you have mailed in a payment to the university, please continue to monitor your myNortheastern portal for updates.

For additional information about how Northeastern is addressing COVID-19, please visit this site.

Policies & Procedures

Billing Policies

Information regarding billing discrepancies, late fees, course overloads and reduced loads, and anticipated credits.

Discrepancies in your Bill

Discrepancies in your bill should be addressed in writing to the Office of Student Financial Services. Include your name, account number, dollar amount in question, date of invoice and any other information you believe is relevant. Address the correspondence to:

Northeastern University
ATTN: Student Account Operations, 354 Richards Hall
360 Huntington Avenue
Boston, MA 02115

If there is a billing problem, pay the undisputed portion of the bill to avoid responsibility for any late fees. A past due balance may result in prevention of registration or grade release.

Late Fees

In cases where students default on financial obligations, the student is liable for the outstanding balance, late fees, collection costs and any legal fees incurred by the university during the collection process. A past due balance may result in prevention of registration or grade release. Late fees can range from $75-$200. Accounts placed with collections can incur additional late fees and collection costs. Fees are subject to revision by the university’s Board of Trustees.

Course Overloads and Reduced Loads (Undergraduate Full-time Day)

Undergraduate Day tuition is charged on a flat per-term basis which includes the cost of each student’s normal academic curriculum requirements for that term.

Adjustments for reduced loads are made only when the Petition to Reduce Load is approved by the academic department and the Office of the Registrar. (NOTE: This online form is not to be used by students registered with the Disability Resource Center.) Adjustments (calculated at the per credit hour rate) will then be made if the course load falls below 12 billing hours during full semesters and 6 billing hours during summer half sessions and fits the criteria of one of the reasons provided below. The Petition to Reduce Load must be submitted by the end of the second week of the term to be considered. No rebate or credit is granted when a student voluntarily drops a course.

Please note, a student’s Offer of Financial Assistance is based on the expectation that they will be a full-time student. A reduction in course load may result in a reduction or cancellation of aid. 

Students may submit a Petition to Reduce Load via their myNortheastern portal (under “Registrar Forms” in “Services & Links.”) A student is eligible to submit a Petition to Reduce Load if they meet one of the following criteria:

  • Graduating senior finishing their last semester’s requirements
  • Taking a reduced load in a summer semester
  • Strong academic scheduling reason approved by academic advisor

Adjustments for course work greater than the prescribed curriculum for the term is calculated at the overload rate. Students taking more than 8 credits (summer half session) or 16 credits (full semester) will be charged the an additional per credit hour rate for each credit hour beyond the prescribed curriculum for that term.

Students registered for co-op and taking a class will be billed at the per credit hour rate. The flat undergraduate tuition rate will be assessed for students registered for 12-16 credit hours. Students may register for one additional music ensemble course from the list below without added charge.

No-Charge Music Ensemble Courses

Undergraduate full-time day students may register for one additional music ensemble course without added charge. View the list of eligible courses.

Anticipated Credits

Financial Aid/Loans

Included on the University Statement of Account (tuition bill) are any credits that the university is expecting to receive into the student’s account based on the most current information available. Any anticipated funds appearing on the statement of account will appear as a credit and will reduce the current term’s balance due. If you have received a notification from Student Financial Services indicating you need to complete verification, loan entrance interview or a Master Promissory note you must complete these items to allow the deposit of financial aid and federal loans. Failure to do so could result in the removal or cancellation of anticipated funds and or actual awards. Students may request refunds on a credit balance only when the anticipated funds have been deposited to the student account. Refunds will not be processed when the funds are anticipated.

Financial aid for both Summer I and Summer II semesters is anticipated on the Summer I bill. Students who do not actually enroll for the anticipated number of credits during the combined summer sessions, may not be eligible for some or all of the anticipated aid reported on the Summer I statement. Students scheduled to enroll in classes for summer sessions that take less than 6 credits for the combined summer terms will lose financial aid eligibility.

External scholarships and some supplemental loans are not included as an anticipated credit on your billing statement. For additional information see Payment Methods.

Monthly Payment Plan

The payment plan with Nelnet Campus Commerce is based on a semester budget. The budgeted amount, less any payments made, is included as an anticipated credit and deducted from the balance due on the University Statement of Account. The amount budgeted can be changed at anytime by contacting Nelnet Campus Commerce at 855.217.0551.