Our regular operating office hours on the Boston campus are Monday-Friday 8:30 a.m. to 5:00 p.m. General inquiries 5:00 p.m. to 7:00 p.m. on Mondays. To make an appointment with our office please visit the Student Services Portal or check our Support and Services page for additional information.

Policies & Procedures

Student Refunds

Credit balances on a student’s account will be automatically refunded. To ensure funds are received promptly, we strongly encourage the following:

  • All students are encouraged to enroll in direct deposit. Students who are enrolled in direct deposit will have their refunds deposited directly into the bank account on file, typically within 3 to 5 business days.
  • Please ensure that your mailing address is accurate. If you are not enrolled in direct deposit, your check will be mailed to you directly, which may take up to 10 to 14 business days. Checks will not be held for pick up in the Office of Student Financial Services. 

Auto-Refund Timeline

Refunds are automatically processed twice a week. You must have a credit balance on your account to be eligible for a refund. Anticipated credits will not be automatically refunded.

Some credits may require additional review, which may result in your refund taking some additional time to process. If you have not received a refund for your credit balance after 30 days, please contact our office for assistance.

Please note that if a credit card has been used to pay any portion of the amount due, the refund must be made first to that credit card. If the credit balance on the account exceeds the amount that was paid via credit card, these additional funds will be refunded by check or direct deposit.

If the credit balance in your account resulted from a Parent PLUS Loan, the funds will be automatically refunded to the borrower. Any additional credit not from this loan will be refunded to the student.

For additional information regarding the auto-refund process, please review our Frequently Asked Questions.

Off-Campus Housing

It is possible to use financial aid and alternative loan funds to pay for rent outside of the university. You will need to calculate the amount of funds you will need to cover your rent and utilities for the academic year in addition to your billed costs. If you need assistance with this, your Financial Aid Counselor will be happy to work with you to create a financial plan.

Please keep in mind that refunds are not issued until after the start of the term, especially if you need funds for the 1st of the month (such as in September, January, and May). For example, do not rely on fall term funds to pay September’s rent.