Based on the guidance of public health officials and the state government, the Office of Student Financial Services will be temporarily suspending in-person office hours beginning March 18, 2020. We remain committed to supporting you and your family during this time and encourage you to contact our office over the phone or email for assistance.

Information regarding spring semester room and board credit adjustments is available on our website. For additional information about how Northeastern is addressing the COVID-19 outbreak, please visit this site.

Policies & Procedures

Student Refund Requests

All financial aid and loan funds that are deposited into a student account will be used to pay university charges first, which may include tuition, fees, housing, health insurance, meal plan, Husky card charges, etc. If your financial aid and loan funds total an amount that is greater than billed costs, after all university charges have been paid, you will be able to access the remaining credit balance in a student refund.

Students who are enrolled in direct deposit will have their refunds deposited directly into the bank account on file. If you are not currently enrolled in direct deposit, your check will be mailed to you directly.

Please note, if a credit card has been used to pay any portion of the amount due, the refund must be made first to that credit card. If the credit balance on the account exceeds the amount that was paid via credit card, these additional funds will be refunded by check or direct deposit.

How to Request a Refund

In order to request a student refund, you should submit a Student Refund Request form to the Student Accounts Office. The online request form is located under “Services & Links” on your myNortheastern portal. Be sure to verify that you have an existing credit on your account before submitting your request. Keep in mind that anticipated credits are funds that have not been received by the university, and therefore cannot be refunded.

If the credit balance in your account resulted from a Parent Loan (such as the Federal Direct Parent PLUS or MEFA loan) or the monthly payment plan, you will need to have a Refund Authorization Form on file with the Student Accounts Office before the check can be issued.

At times, the Student Accounts Office may ask a Financial Aid Counselor to review your eligibility for a refund. You will be notified by email should this occur. Once your refund request is reviewed, an email will be sent to you with the status.

When to Request a Refund

Student refunds will not be available until after the start of the term. Once bills for the upcoming term are issued, any credit balance that may have existed on the account will be used to pay the new term charges, and you will no longer have a credit. You cannot ask for a refund once the next term’s bills have been issued.

Off-Campus Housing

It is possible to use financial aid and alternative loan funds to pay for rent outside of the university. You will need to calculate the amount of funds you will need to cover your rent and utilities for the academic year in addition to your billed costs. If you need assistance with this, your Financial Aid Counselor will be happy to work with you to create a financial plan.

Please keep in mind that refunds are not issued until after the start of the term, especially if you need funds for the 1st of the month (such as in September, January, and May). For example, do not rely on fall term funds to pay September’s rent.

Law Students

For information about the Law School refund request process, please visit their website.