FAFSA Update: The 2024-2025 FAFSA is available to complete online. Due to Federal delays in releasing FAFSA information, Northeastern will require additional time to process your offer of financial assistance. Please visit our FAFSA Updates Page for more information and timely announcements.

Effective Fall 2023, Northeastern University has implemented a new policy regarding late fees. Learn more about this policy.

In observance of Juneteenth, Student Financial Services will be closed on Wednesday, June 19th.  Regular campus services will resume on Thursday, June 20th.

Updates to the Student Financial Services contact procedure

On Friday, December 22, 2023 SFS deactivated its general office email addresses.

Instead of email, please use the Student Financial Services Inquiry Form.

To reach Student Financial Services, please contact us through one of the channels below.

The SFS Service portal is your first stop for solutions. Here, you can browse the knowledge base for answers to most questions and submit forms for common requests. The service portal is accessible to both the Northeastern community and guest users and is available 24 hours a day. The service portal is the best option for efficient service.

If you are unable to find a solution to your inquiry in the Service Portal, you should use the SFS Inquiry form to contact our offices.

The form is available to both the Northeastern community and guest users, though it is helpful to include an NUID for reference.

Respond to a series of questions to help determine the nature of your concern. You will be able to elaborate on your inquiry, upload documents, and track the status of your submission.

For general inquiries you may reach out to a representative M-F 8:30a-5p EST

  • Student Accounts
    and Billing

    617.373.2270
  • Undergraduate
    Financial Aid

    617.373.3190
  • Graduate/ABSN/College
    of Professional Studies
    Financial Aid

    617.373.5899
  • School of Law
    Financial Aid

    617.373.4620

Students located in Boston and Oakland are welcome to make walk-in appointments.

Boston campus hours are Monday-Friday from 8:30 a.m. to 4:30 p.m EST, with general inquiries serviced at the front desk from 4:30 p.m. to 5:00 p.m.
In Oakland, you can visit our office Monday- Friday from 9 a.m to 5 p.m PST.

Students located across the network of campuses in the United States are welcome to schedule a virtual appointment with SFS staff. Availability is first come, first served and may be limited during the start of term.

For more information regarding contact options, please visit the SFS knowledge base.