Student Financial Services will be making some important changes to our e-mail communication practices. Prior to the end of the Fall 2023 Term, our office will implement the new, user-friendly Student Financial Services Inquiry Form in the self-service portal. Read more about this transition and what it means for you.

Effective Fall 2023, Northeastern University has implemented a new policy regarding late fees. Learn more about this policy.

Updates to the Student Financial Services contact procedure

The following changes will directly impact on how you communicate with our offices, so please read the information below carefully.

Prior to the end of the Fall 2023 term, SFS will implement the new, user-friendly Student Financial Services Inquiry Form in the self-service portal. 

What does this mean? 

Students and families will have 24/7 access to the SFS Self-service Portal which includes a knowledgebase of frequently asked questions and allows community members to request common service needs online. If you are not able to find the information you need in the knowledge base, you may submit your request through the new Student Financial Services Inquiry Form. This shift in communication methods will allow students to receive answers to their questions as quickly as possible.

Why is SFS making these changes?

SFS is implementing these changes to align with the service model of other offices across the university and provide community members with more reliable service. This shift will increase our ability to provide timely, personalized service, and provide a more consistent experience to students and families.

How will I access the inquiry form? 

The form will be accessed through the Northeastern service portal, similar to the service portal for ITS and the Registrar. Students and those with Northeastern credentials should sign in when prompted. Guest users may also submit requests through this form and will not need to enter login information.

When will this change take place? 

We will fully transition to the SFS Inquiry form prior to the end of the Fall 2023 term. SFS email will remain active for a brief period of time, however, after the intended transitional period email will no longer generate a ticketed case.

For more information on this change, please visit the SFS Knowledge Base in the Northeastern Service Portal. We look forward to implementing these changes and continuing to improve our service to the Northeastern Community.